I've been contemplating this post since we started this blog. Truth be told, any person working in a retail pharmacy probably has a list twice as long as the one i've created (so far!), as do most people who work in a customer service setting. We joke around with our coworkers about "the rules," bitch about the people who don't have common sense, and long for the perfect customer. Then we snap out of it and realize this will never happen.... BUT! That does not mean we stop our complaining! Nohoho, we most certainly do not. We continue to roll eyes and walk away swearing to ourselves.
So I have decided, in honor of all people out there in customer service, and especially my fellow retail pharmacy folks, i'm going to include some of my top peeves fro the pharmacy, in hopes that perhaps someone, somewhere will read this and realize "hey, I do this all the time...maybe I should cut that shiznit out so I don't cause my pharmacist to pull her hair out every damn day."... Or something like that :).
KNOWLEDGE IS POWER
My first peeve often involves a husband who has been given the task of prescription pickup. Twice in the past week I have been chewed out by some woman on the phone who tells me her husband didn't know any better than to pay $XX.00 for their/their kids prescriptions and they want to know if they can return it/get a refund because honestly they shouldn't have to pay blah blah blah blah blah.....
C'mon folks! First of all, if the person you sent to pick up your stuff doesn't know better than to pay (in one case) $70 for ONE prescription, or that you NEVER (according to you) pay a copay for meds, why then did you send them? Yes, I know some people are unable to come in themselves. I get it! But stop blaming the pharmacy. Give 'em cash, give 'em a budget, or give 'em a clue. Don't call and blame me.
On this same note, I realize you think it is unfair of me to not take back your prescription, because of course you kept it in the original bag, of course the receipt is still stapled. Of course it was kept at a nice cool, dry place and not in your minivan in the sweltering Georgia heat for the last 2 hours. But you know what? I don't know that. And, in most cases, it's against the law. I cannot, by law, or in good conscience, redispense that product to someone else. Sorry, so sad.
In the same category, but a tad different.... Today a guy walked in with a prescription for his girlfriend/wife/sister/whatevs..... No clue what the date of birth was, or phone number, or address.... Yea... so, what do you want me to do with that? NEWS FLASH: A name and a piece of paper does not get you a filled prescription. Please for the love of all that is holy, if you are sending someone to drop off your prescription, give them your birthday, your address, your phone number, and your insurance card. These are all helpful things for your pharmacy staff to have.....
I'm sure stories could go on and on, from both myself and others. But it all comes down to this: Come to the pharmacy yourself, or send a well-informed person in your place. I'm filling your prescription, not your burger order!
That is the end of my rant. Well, for today anyway ;)
~Peaches
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